Shipping & Returns

Lava Java coffee is roasted to order through our fulfillment partner and shipped fresh. Here is what to expect after you place an order.

Processing & roasting

Because every bag is roasted on demand for peak freshness, orders typically take 1–3 business days to roast and prepare before they ship. You'll receive a confirmation email when your order is placed and a tracking link once it ships.

Shipping times & costs

We ship within the United States. Standard shipping is a flat $5.99 per order, and orders with a subtotal of $69 or more ship free. Your exact shipping cost is shown at checkout before you pay. Once shipped, U.S. orders generally arrive within 3–7 business days depending on your location.

Tracking

A tracking number is emailed to you when your order ships. If you have not received tracking within 5 business days of ordering, contact us at hello@lava-javas.com.

Return policy

Coffee is sold as a final-sale item and cannot be returned. Every bag is a perishable food product roasted to order after you buy it, so once it leaves our roaster we cannot resell it or accept it back — this applies to opened bags, unopened bags, and change of mind. There is no return window and no return shipping method, because we do not accept physical returns of coffee.

This is the only exception to our refund policy. It does not limit your rights if something goes wrong with your order — see Damaged, lost, or incorrect orders below, where we do issue replacements and refunds.

If you are unsure which roast is right for you, email us at hello@lava-javas.com before you order and we'll gladly help you choose.

Damaged, lost, or incorrect orders

If your package arrives damaged, never arrives, or contains the wrong item, we will make it right with a free replacement or a full refund — your choice. There is no fee, and you do not need to ship anything back to us.

How to start a claim: email hello@lava-javas.com within 30 days of your delivery date (or, for a package that never arrived, within 30 days of your order date). Include your order number and, for damage, a photo of the item and the box.

How long it takes: we respond to claims within 2 business days. Once a claim is approved, replacements ship on our next roast cycle, and approved refunds are issued to your original payment method within 5–10 business days — the exact timing after that depends on your bank or card issuer.

Order changes & cancellations

Because roasting starts quickly, email hello@lava-javas.com as soon as possible if you need to change or cancel an order. If we reach it before it goes to roast, we'll cancel it and refund you in full. Once a bag has been roasted we can no longer cancel it.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, though we'll do our best to help.

Questions

Need help with an order? Email us at hello@lava-javas.com and we'll be glad to assist.