Shipping & Returns

Lava Java coffee is roasted to order through our fulfillment partner and shipped fresh. Here is what to expect after you place an order.

Processing & roasting

Because every bag is roasted on demand for peak freshness, orders typically take 1–3 business days to roast and prepare before they ship. You'll receive a confirmation email when your order is placed and a tracking link once it ships.

Shipping times & costs

Once shipped, U.S. orders generally arrive within 3–7 business days depending on your location. Shipping is calculated at checkout based on order size. Orders over the current free shipping threshold ship free; that threshold is shown at checkout and may change.

Tracking

A tracking number is emailed to you when your order ships. If you have not received tracking within 5 business days of ordering, contact us at hello@lava-javas.com.

Returns & refunds

All sales are final. Because coffee is a perishable, consumable product that we roast fresh to order, we are unable to accept returns or offer refunds — including for opened or unopened bags or for change of mind. Order with confidence: if you have any questions about a roast or which coffee is right for you, reach out before you buy and we'll gladly help you choose.

Damaged or lost packages

If your package is lost in transit or arrives damaged, email us at hello@lava-javas.comwith your order number and a photo (for damage) and we'll arrange a replacement or refund.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, though we'll do our best to help.

Questions

Need help with an order? Email us at hello@lava-javas.com and we'll be glad to assist.